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CUSTOMER THANK YOU, TESTIMONIAL, AND VIDEO Please read the following testimonial which was generously offered by one of our top retailers. It is our honor to work with dedicated people who put their customers needs first, respect their vendors and in return run a great business. Since becoming a dealer in the 2000-2001 season the Settergren family has sold over 5000 shovels including over 750 in the 2009 season. This is achieved through two locations and unmatched dedication. Thank you, Mark, Dave, Bob, and all… UPDATE! 2010-2011 Sets new benchmark. Settergren Hardware sells 800 "THE SNOWPLOW" Snow Pushers. ------ I would love to write a testimonial for such a great product. We've been selling the shovels for 6 years now, and we've sold thousands. It took a little bit of time to figure out how to sell them, but once all of the employees had them and used them at home and at the store, it was much easier to sell because we all loved them. We have a store model that we've been using for the whole six years, and it is still in good working condition, which helps us sell them because it demonstrates how well they last. We use our store demo models to show customers how well it works and to demonstrate the blade strength and how you can turn them over and scrape with them. Once the shovel is in the customer's hand, they pretty much sell themselves. We tell them the facts, how they last forever, that every part is replaceable, then help them figure out what size is best for them. I would say that 90% of the customers in our store that buy shovels buy one of these. When the customer gets the shovel home, they love it, they tell their neighbors, and then the neighbors make a special trip to our store just to buy our shovels. Then they get it home and fall in love with it, then come back and buy a different size. Every contractor uses these because they know that they are the best, most have every size of them. Even contractors have a tough time wearing them out. The only time we don't sell it is when the customer is looking for a pick-up-and-throw style shovel. We have never had any customer return one, or even say they aren't satisfied with them. The best way to sum up the shovel is you have to sell a couple, then the word gets out about them and you sell tons. We've been on the news more than once because of how great these shovels are. If you need anything else let me know, i'm happy to help you. Mark Settergren Settergren Ace Hardware 5405 Penn Ave South Minneapolis, MN 55419 Store Hours Monday - Friday 7:30 AM - 8:00 PM Saturday 8:00 AM - 6:00 PM Sunday 10:00 AM - 5:00 PM Phone 612.922.6055
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